Customer Assistance Programs

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Need help paying your water bill?

We offer a number of financial assistance programs to help eligible customers who are having difficulty paying their water bills. Learn about our various customer assistance programs, their eligibility requirements, and how to apply for assistance below.
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Low-Income Rate Assistance Program (LIRAP)

Get a 15% on-bill discount with LIRAP, our Low Income Rate Assistance Program. Available to eligible residential customers in Connecticut.
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Flexible Payment Plan

Enroll in a Flexible Payment Plan to pay a past-due balance over a flexible payment period. Available to residential and commercial customers in Connecticut.
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Voucher Program

Get a one-time voucher, with amounts ranging from $50 to $250 based on eligibility. Available to residential and commercial customers in Connecticut, Massachusetts, and New Hampshire.
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Contact Us

Call Center hours are weekdays 8:00 a.m. to 5:30 p.m. Emergency service is available for all other hours including weekends and holidays.
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