Our commitment to you

Aquarion Water Company is the public water and wastewater provider for more than 780,000 people in 73 cities and towns in Connecticut, Massachusetts, and New Hampshire. With a long history dating back to 1857 and based in Bridgeport, CT, Aquarion is proud to be the largest privately-owned water utility in New England and one of the top seven in the U.S. With a dedicated team of approximately 360 employees, Aquarion is committed to delivering these essential services to Ansonia customers.

Wastewater rates, rules, and regulations

We value our customers and want to ensure you are informed of your wastewater rates and regulations. See below for more information as an Aquarion customer in the City of Ansonia.

• Schedule of Rates - New Hartford
• Complete Wastewater Rules and Regulations - New Hartford

You can also find this information in the Customer Care section of our website, within the Rates Information and Rules and Regulations pages.

Frequently Asked Questions (FAQ)

Find answers to common questions about our services, billing, and the transition process. If you need further assistance, please contact us. Our dedicated team is always ready to help.

How do I set up online billing?

Your printed bill includes your account number. With this information, you’ll be able to set up online billing through our website at aquarionwater.com/pay.

Can I pay my bill in-person?

Bill payments are accepted at several walk-in payment locations. For more details, visit aquarionwater.com/pay.

Who should I contact for customer service or wastewater emergencies?

You can contact Aquarion Customer Service at 1-800-732-9678 or online at aquarionwater.com/contact-us. Call center hours are weekdays, 8:00 a.m. to 5:30 p.m. Emergency service is available for all other hours including weekends and holidays. To sign up for Aquarion Alerts, powered by Everbridge, visit aquarionwater.com/alerts.

Can I flush disposable wipes down the toilet?

Many people don’t realize that flushing disposable wipes—even those labeled “flushable”—can seriously damage the wastewater system. Unlike toilet paper, these wipes don’t break down easily and can clog pipes, pumps, and treatment equipment. When they combine with grease and other debris, they form large blockages which can lead to sewer backups into homes, environmental pollution, and expensive repairs. To help keep our wastewater system running smoothly and protect the environment, please throw wipes in the trash instead of flushing them.

I own a food establishment. Are there specific requirements for fats, oils and grease?

Yes, there are compliance requirements for Class III & IV Food Service Establishments (FSEs). To learn more, visit aquarionwater.com/fog.

Can residential households pour fats, oils or grease down the drain?

Residential households shouldn’t pour fats, oils, or grease down the drain because these substances can solidify and clog pipes, leading to costly plumbing repairs. When they enter the sewer system, they can cause blockages and overflows, polluting waterways and harming the environment. Instead, it's best to let them cool, collect them in a container, and dispose of them in the trash or through a local recycling program.

Why does Aquarion conduct sewer flushing and pipeline/manhole inspections?

Aquarion performs sewer flushing and pipeline/manhole inspections to prevent system backups and identify necessary improvements that help maintain the integrity of the sewer collection system. Inspections are conducted using closed-circuit television (CCTV), which involves running a camera through a section of sewer pipe, typically located between two manholes.

We clean the sewer pipes using a high-pressure water jet. As the jet passes each connection to the sewer system, it may create a pressure wave. This wave can momentarily affect the water and air in your plumbing fixtures—such as toilets, sinks, showers, and floor drains. Most customers won’t notice any changes, but if you do, the effects are temporary.